Backordered | T-Mobile Community (2024)

+5

• 007BondMI6

• Helper Level 3
• 341 replies

Being fed up with my current internet provider raising cost, data caps and chargers for overage, not great speeds, as well as bundles of services I don't need I decided to switch or at least give T-M a try. My current contract is up in Aug and will go up quite a lot unless I sign up for a long term contract that I don't want to do. I also live in a neighborhood that has an exclusive contract with Comcast so I have no other options for internet that is wired to the home.

So I placed my order a week ago, shortly after I received email confirmation of my order with ETA Sept due to backorders. The rep said I could use the link in the email to check status but that still says no orders for me check back after 48 hours of placing the order. Well that was a week ago so 48 hr has come and gone a few times.

Is anyone else seeing this same ETA and the order not showing in your account after the 48hr?

If I at the least seen the order in my account that would be a positive indicator.

Thanks

• Mr_Memphis

  See Also

  T-Mobile Order Status Check Guide: How To Track Your Order - NetworkBuildzT-Mobile Order Status Check Guide: How To Track Your Order - NetworkBuildzHow Do I Check My T Mobile Order Status - Cpazo.comHow Do I Check My T Mobile Order Status – Siapy.com
• First activity
• 1 reply
• 2 years ago31 July 2021

+5

• 007BondMI6

• Author
• Helper Level 3
• 341 replies
• 2 years ago31 July 2021

I still don't see anything weeks now, I do see in my account history that a device order was placed the day I ordered. So looks like there is really an order in just nothing to ship out I guess. I seen other post that say you will get an email close to when it ships with some details. Not really great that it seems it will be almost 2 months to actually get the equipment. So fed up with Comcast I really need this asap.

• magenta5817212

• Helper Level 1
• 2 replies
• 2 years ago31 July 2021

I see the same. I called T-mobile because I wanted to make sure they had my order and all was ok as I don’t want to go father back in the back order line. I actually called twice to see if I got the same answer and I did. They told me the modem/router won’t show up until it is in stock, so basically you won’t see it appear on your order history until it ships,

Mark

• MikeHorrocks

• Rookie
• 5 replies
• 2 years ago31 July 2021

I had the same trouble and discovered you have to use a different URL address to check these orders. Try:

Check and Track Your Order Status | T-Mobile

• magenta5817212

• Helper Level 1
• 2 replies
• 2 years ago31 July 2021

Thanks Mike, I used that link while talking the the T-Mobile agent and it only shows theTVision HUB Kit that I ordered along with the router. T-Mobile has assured me everything is okay with my order. I sure hope so!

Mark

+4

• Timsw

• Helper Level 1
• 137 replies
• 2 years ago 1 August 2021

I got my gateway over a month ago, when there was no shortage of gateways. Like many other people, I got an email two days before my gateway arrived, that my account has been “activated.”

For some reason, it isn’t until you get the equipment that I got a letter welcoming me to T mobile, so I understand that with having to wait so long, you’d wonder what your status is.

+1

• IXO

• Speaker
• 20 replies
• 2 years ago 4 August 2021

+8

• iTinkeralot

• Pillar
• 1230 replies
• 2 years ago 5 August 2021